Oxyntio Deskline
Service desk, assets and SLAs for managed IT
Ticketing, asset register, monitoring hooks and SLA reporting for teams who are accountable for someone else's infrastructure.
What it does
Ticketing
Email, portal and API intake with routing rules and canned responses.
SLA
Response and resolution clocks that pause correctly on client hold.
Assets
Hardware, licences, warranties and end-of-life tracking per client.
Reporting
Monthly client-ready service reports generated automatically.
Deskline is built for the managed service provider rather than the internal helpdesk: every ticket, asset and SLA clock is scoped to a client, and every month closes with a report you can actually send.
Included in every edition
- Multi-tenant client separation
- Email-to-ticket with threading
- Business-hours aware SLA calculation
- Asset and licence register with expiry alerts
- Knowledge base, internal and client-facing
- Monitoring webhook intake for automatic tickets
- Contract hour tracking and overage billing
Specifications
Editions
Pricing is indicative. Anything involving migration or custom modules is scoped properly before you are quoted.
Desk
Core service desk for smaller providers.
- Ticketing and portal
- SLA clocks
- Knowledge base
- Standard reports
Managed
Adds assets, monitoring intake and contract billing.
- Everything in Desk
- Asset and licence register
- Monitoring webhooks
- Contract hour billing
- Automated client reports
Enterprise
Large multi-region providers.
- Everything in Managed
- Multi-region hosting
- SSO and audit logging
- Custom integrations
- Dedicated support
Common questions
Can clients raise their own tickets?
Do SLA clocks respect our business hours?
See Oxyntio Deskline against your own data
We will set up a walkthrough with a scenario from your business rather than a canned demo account. Thirty minutes, one engineer, no sales script.
Book a demo